Our jewellery is made-to-order in house and production can take up to 2-3 weeks to complete. We aim to dispatch orders as soon as an item is completed.
If you require an expedited service, please contact email@example.com prior to placing your order. Please note that during holiday periods delivery times may be delayed outside of our control.
All orders over $100 within Australia receive complimentary express delivery.
We offer shipping worldwide via tracked delivery.
Please note that International customers are responsible for any customs duties, taxes or other fees imposed by customs in the recipient's country.
RETURN & EXCHANGE POLICY
Due to hygiene reasons and the made to order nature of our jewellery, we currently do not offer returns or exchanges for change of mind.
All items are made to order in house and we carefully inspect all jewellery prior to shipment to ensure it is free of any manufacturing defects. If you have any faults or issues with your order, please contact us immediately.
In the event of faulty merchandise, the buyer is responsible for all return shipping costs and duties. We are not responsible for any lost or damaged mail.
The returned item must be in new and unworn condition, with all original packaging and inserts attached. We will not accept the return of any item that indicates that it has been worn, misused, altered or handled incorrectly. In such cases, the item will be returned at customers expense.
Please contact firstname.lastname@example.org with the details of your order to receive approval prior to returning your item.